1. INTRODUCTION

1.1. These Terms and Conditions (hereinafter the "Terms") shall govern the relations by and between the Company and you, as a user or a visitor (hereinafter the "user", "visitor", "player", "you", "your") of slotoro.bet (hereinafter the "Website").

1.2. By registering on the Website, you hereby agree to these Terms, our Privacy Policy and other applicable documents on the Website. 

1.3. If there are any discrepancies, the English version of these terms and conditions shall take precedence over all the other versions.

GENERAL TERMS AND CONDITIONS

2. PARTIES

2.1. The services on the Website are provided jointly by Wiraon B.V., registered under number 146886, business address: Korporaalweg 10, Willemstad, Curaçao and its and its wholly-owned subsidiary Briantie Limited, a company registered in the Republic of Cyprus, with its address: Lekorpouzier, 12A, Flat/Office 102, Limassol, Cyprus, 3075; Registration number: HE 385770

2.2. Wiraon B.V. holds a sub-license by Antillephone N.V. and is allowed the operation of games of chance on the International market via services lines. Antillephone N.V. holding a Curaçao government-issued master license under reference 8048 / JAZ. 

2.3. Payments are processed by Briantie Limited, as per the agreement between the two companies.

3. CHANGES TO THE TERMS

3.1. The Company reserve the right to amend, modify, update and change any of the Terms for a number of reasons, including commercial, legal (to comply with new laws or regulations) or customer service. The most up-to-date Terms and their effective date are available on the Website. We will notify the player of any such amendment, modification or change by publishing the new version of the Terms on the Website.

It is the responsibility of the player to make sure that he is aware of the current terms and conditions of the Terms and the Company advises the player to check for updates on a regular basis. The Company reserves the right to modify the Website, services and software and/or change the system specification requirements necessary to access and use the services at any time and without prior notice.

3.2. If any change is unacceptable to you, you may either cease using the Website, and/or close Your Account by complying with paragraph 12 of the Terms. Your continued use of any part of the Website after the date on which the Terms are stated to come into effect will be deemed to be your binding acceptance of the revised Terms, including (for the avoidance of doubt) any additions, removals, substitutions or other changes to the identity of the Company in paragraph 2.1 of the Terms, whether or not you have had notice of, or have read, the revised Terms.

4. LEGAL REQUIREMENTS

4.1. No-one under the age of 18 or the age of legal consent for engaging in the activities included in the services under the laws of any jurisdiction, whichever is higher ("Legal of Age") may use the services under any circumstances and any person not Legally of Age who uses the services will be in breach of the terms of this Terms. The Company reserves the right to request proof of age at any stage to verify that persons not Legal of Age are not using the services. The Company may cancel a person's account and exclude a person from using the services if proof of age is not provided or if the Company suspects that a person using the services is not Legal of Age.

4.2. Internet gambling may not be legal in some jurisdictions. You understand and accept that the Company is unable to provide you with any legal advice or assurances in respect of your use of the Services and the Company makes no representations whatsoever as to the legality of the Services in your jurisdiction. Use the services on the Website are at your sole option, discretion and risk, and you are solely responsible for ascertaining whether it is legal in your jurisdiction.

4.3. The Company does not intend to enable you to contravene applicable law. You represent, warrant and agree to ensure that your use Website services will comply with all applicable laws, statutes and regulations. The Company shall not be responsible for any illegal or unauthorized use of the Website services by you.

4.4. The Company does not permit accounts to be opened by, or to make any deposits nor used from, customers located or domiciled in Afghanistan, Antarctica, American Samoa, Aruba, Bulgaria, Cuba, Curacao, Cyprus, Spain, Ethiopia, France, United Kingdom, Guyana, Israel, Iraq, Iran, Islamic Republic of, Italy, Korea, Democratic People's Republic of, Lao People's Democratic Republic, Saint Martin (French part), Malta, Myanmar, Netherlands, Russian Federation, Saudi Arabia, Singapore, Syrian Arab Republic, Turkey, Trinidad and Tobago, Ukraine, Uganda, United States, Venezuela, Bolivarian Republic of Vanuatu, Yemen. This list of jurisdictions may be changed by the Company from time to time with or without notice. You agree that you are not allowed to open an account, nor attempt to use Your Account, if you are based in this jurisdiction. 

4.5. You are fully responsible for any applicable taxes and fees resulting from proceeds gained from the use of the Website. If winnings are taxable in your jurisdiction, you are required to keep track and report the winnings to the appropriate authorities.

5. OPENING YOUR ACCOUNT

5.1. In order to open an account ("Your Account") to use the Website services, you should provide your e-mail address, choose a password and fill-out the information required to complete the registration by providing us with the personal information, including your name, date of birth and phone number.

5.2. The name provided during registration has to correspond your real name. The Company reserves the right to request at any time satisfactory proof of your identity (including but not limited to copies of a valid passport / identity card or any other document to verify your identity) to check the given personal information. If you do not supply or not able to provide us with such information, we can suspend your account until you provide us with the information required and/or block it in case we do not receive it.

5.3. You certify that you have provided accurate, complete and true information about yourselves upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations or voiding of any transactions (bonus, winnings).

5.4. If you have any questions or if you encounter any problems during registration, you can contact Support Service by sending an email to us.

5.5. You may only open a single account at the Website. Any other account you open on the Website will be considered as the "Duplicate Account". All Duplicate Accounts may be immediately closed by us and:

5.5.1. all transactions made from the Duplicate Account will be made void;

5.5.2. all stakes or deposits made using that Duplicate Account will be returned to you; and

5.5.3. any returns, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited from you and may be reclaimed by us, and any funds withdrowned from the Duplicate account shall be returned to us on demand.

5.6 You must note, that if you are a Politically Exposed Person, you shall communicate this fact to our support team by e-mail [email protected]. The Politically Exposed Persons are the following individuals:
- heads of State, heads of government, ministers and deputy or assistant ministers;
- members of parliament or of similar legislative bodies;
- members of the governing bodies of political parties;
- members of supreme courts, of constitutional courts or of other high-level judicial bodies, the decisions of which are not subject to further appeal, except in exceptional circumstances;
- members of courts of auditors or of the boards of central banks;
- ambassadors, chargés d'affaires and high-ranking officers in the armed forces;
- members of the administrative, management or supervisory bodies of State-owned enterprises;
- directors, deputy directors and members of the board or equivalent function of an international organisation.

5.6.1 Politically Exposed Persons shall have additional checks as set out in clause 6.6 of these Terms.

6. ANTI MONEY LAUNDERING

6.1. In consideration of the rights granted to you to use the services, you represent, warrant, covenant and agree that:

6.1.1. You are not under the age of 18 or any legal age required for gambling or gaming activities under the law or jurisdiction that applies to you;

6.1.2. You are the rightful owner of the money in Your Account and all details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account.

6.1.3. You are fully aware that there is a risk of losing money when gambling by means of the services and you are fully responsible for any such loss. You agree that your use of the services is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against the Company.

6.1.4. You fully understand the methods, rules and procedures of the services and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of the Company.

6.2. By agreeing to the Terms you authorize us to undertake any verification checks we may require or that may be required by the third parties (including, regulatory bodies) to confirm your identity and contact details (the "Checks").

6.3. During these Checks we may restrict you from withdrawing funds from Your Account.

6.4. If any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and/or prevent you from using the services, in addition to any other action that we may choose to take.

6.5. If we are unable to confirm that you are at the Legal Age then we may suspend Your Account. If a fact that you were under the Legal age at the time you made any gambling or gaming transactions, then:

6.5.1. Your Account will be closed;

6.5.2. all transactions made during that time will become void, and all related funds deposited by you will be returned;

6.5.3. any stakes or bets made during that time will be returned to you; and

6.5.4. any winnings which you have accrued during that time will be forfeited from you and you will be required to return to us all funds that were withdrawn from Your Account.

6.6. The Politically Exposed Persons and the costumers from the high-risk jurisdictions (for example, from the sanctioned countries or from the countries with the non-stable political environment) shall pass the additional check. It means that these customers shall provide the proof of income documents or other proof of the legality of the incomes origin.

7. USERNAME, PASSWORD AND SECURITY

7.1. After opening Your Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Account details you may recover your password by clicking on the "Remind Password" link below the login window.

7.2. You are entirely responsible for maintaining the confidentiality of your password and you have sole responsibility for any and all activities that occur under your account. You remain liable for losses incurred by yourself or a third party on Your Account.

7.3. You must notify The Company immediately of any unauthorized use or theft of Your Account or any other breach of security. If requested you agree to provide The Company with evidence of such theft or unauthorized use. The Company will not be liable for any loss that you may incur as a result of someone else using your password, either with or without your knowledge.

8. DEPOSITS AND WITHDRAWALS TO/FROM YOUR ACCOUNT

8.1. If you wish to participate in betting or gaming using the Website, You must deposit money into Your Account.

8.2. You undertake that:

8.2.1. all money that you deposit in Your Account is untainted with any illegality and, in particular, does not originate from any illegal activity or source; and

8.3. The Company does not accept 3rd party deposits, ie. a friend, relative, partner, husband or wife. You must deposit from an account/system or credit card that is registered in your own name. If we discover during our security checks that this has occurred, all casino winnings will be forfeited and sent back to the casino and the original deposit to the rightful owner of the account/Credit Card.

8.4. If bank transfer is required to return the money to the rightful owner, all bank charges will be borne by the receiver.

8.5. You are allowed to use only one phone number if you wish to add money to Your Account with paid SMS. You should indicate this phone number in your profile. Only half of the added sum goes to Your Account. The Company does not allow the users to take loans from cell phone operators who allow this type of service, even if the operator allowed that. You cannot make sms deposits with such loans with negative balance. Users violating this rule are blacklisted, and gamers' accounts are blocked without a withdrawal option.

8.6. We do not accept cash funds sent to us. We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the services. To the extent that they do not conflict with the terms of this Term, you agree to be bound by the Terms of such third party electronic payment processors and/or financial institutions.

8.7. In case of suspicious or fraudulent payment, including the use of stolen credit cards or any other fraudulent activity (including any charge-back or other reversal of a payment), the Company reserves the right to block Your Account, reverse any made pay-out and recover any winnings. 

We are entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or other unlawful activity and may employ collection services to recover payments. However, under no circumstances shall the Company be liable for any unauthorized use of credit cards, regardless of whether or not the credit cards were reported stolen.

8.8. We may at any time set off any positive balance on Your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud and Criminal Activity or Errors.

8.9. You acknowledge and agree that Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking or other system insurance. Additionally, any money deposited in Your Account will not earn any interest.

8.10. You may request withdrawal of funds from Your Account at any time provided that:

8.10.1. any Checks referred to in paragraph 6 above have been completed.

8.11. When making a cash-out request, certain points need to be considered:

8.11.1. all information in your Profile must be filled out;

8.11.2. funds must be withdrawn with the same method used for depositing;

8.11.3. you need to make at least one deposit;

8.11.4. If the amount requested exceeds one thousand US dollars ($1,000) or more, the player identification procedure must be carried out by sending us a copy or a digital photograph of your identification documents, such as the Passport or an ID card. The passport series and number may be painted out on the image. The Company may also request other additional documents;

8.11.5. if money was transferred from a phone operator, withdrawal is delayed for 2-3 weeks due to the fraud check;

8.11.6. if the turnover amount is 2 (two) times less than the deposit, the Company reserves the right to withhold 20% of withdrawal in order to cover payment expenses.

8.12. We reserve the right to charge a fee amounting to our own costs for withdrawal of funds that have not been put into play.

8.13. Withdrawals of up to $299 shall be paid into the customer's account within three days from the moment the request is submitted, excluding weekends and holidays.

8.13.1. Withdrawals of $300 - $1,499 shall be paid into the customer's account within five days from the moment the request is submitted, excluding weekends and holidays.

8.13.2. Withdrawals of $1,500 - $6,499 shall be paid to the customer's account within 14 days from the moment the request is submitted, excluding weekends and holidays.

8.13.3 Withdrawals of $6,500 - $14,999 shall be paid to the customer’s account within 21 days of the moment the request is submitted, excluding weekends and holidays.

8.13.4 Withdrawals of over $15,000 shall be paid into the customer's account within 30 days from the moment the request is submitted and no more than $15,000 within 30 days of the moment the request is submitted.

8.13.5 Withdrawal periods are calculated from the last withdrawal request was created.

8.13.6 When requesting to withdraw more than $250 , such requests will be divided into multiple requests of $250 each. These limits are set by the payment system we use to process payments. However, there are no limits on how much a customer can withdraw from their account.

8.13.7 Withdrawal periods may be greater than those indicated in paragraphs 8.13.1 -8.13.4 due to an increased workload in the finance department, identity verification procedures or other necessary checks. The customer can find out about the reasons for any delays in their withdrawal at any time by contacting the Website's customer support team.

8.14. You agree that you will pay for all goods and/or services or other facilities you ordered through the Website and for any additional amounts (if necessary), including, but not limited, all taxes, late fees and etc. You take your own responsibility for timely payment of all fees. Payment service provider is only a payment tool, and it is not responsible for aforementioned payment of such an additional amounts. Subsequently after clicking the "Pay" button the transaction is deemed to take place and is irretrievably executed. You agree that you will not be able to re-call it or request to recall it. By placing the order on the Website, you warrant and represent that you do not violate laws of any country.

Also, by accepting this Agreement, your confirm that you are entitled to use Services, and Website's services, offered via the current Website. In case the you use Services through the Website, offering specific services, for example, gaming services, you make legally binding declaration that you are at or past the legal age to be considered an adult as per requirements of your’s country or residence in order to use current services,provided by the Website. By starting the use of Services, you take own legal responsibility that you do not violate laws of any country where the service is being used, and payment service provider is not responsible for any such violation. When you accepted to use Services, all your payments are made through the payment service provider and there is no statutory right of revocation of the purchased goods and/or services or other facilities. If you wish to reject using Services for your next purchases of goods and/or services or other facilities on the Website, you can refuse Services through your personal office on the Website.

8.15. Payment service provider is not responsible for the failure of any customer or financial institution to accept or honor your card. Payment service provider is not responsible for the quality, quantity, price, terms or conditions of any goods and/or services or other facilities you offered or purchased from Website with your card. If you pay for the goods and/or services or other facilities from Website, you are primarily bound by that Website terms and conditions. 

Please note that only you as cardholder is responsible for timely payments for all goods and/or services or other facilities you ordered through the Website and any additional amounts. Payment service provider is only a payment platform and does is not responsible for any prices, total prices and/or total sums and/or purchased goods/services. In such cases please contact the Website administration/support directly.

8.16. You agree to pay for all goods and/or services or other additional services you ordered through the Website, as well as for any additional expenses (if necessary), including, but not limited, all possible taxes, charges, etc. You take full responsibility for timely payments for Website. Payment service provider only facilitates a payment for the amount indicated by the Website, and it is not responsible for paying by user of the Website the aforementioned additional funds/expenses. After clicking the "Pay" button the transaction is irrevocably deemed to be processed and executed. 

After clicking the "Pay" button you agree that you will not be eligible to cancel the payment or request to cancel it. By placing the order on the Website, you confirm and state that you do not violate legislation of any country. Also, by accepting these Rules (and/or Terms & Conditions), you, as сardholder, confirm that you are entitled to use Services offered via the Website. In case you use Website’s services, offering such specific services as gaming services, you make legally binding declaration that you have reached or surpassed the legal age, which is considered as such by your jurisdiction in order to use Services provided by the Website. 

By starting to use the Website’s Services you take legal responsibility for not violating the legislation of any country where this Service is being used, and confirm that the payment service provider is not responsible for any such unlawful or unauthorised violation. By agreeing to use the Website’s Services, you understand and accept that processing of any of your payments are executed by the payment service provider, and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel the payment. If you wish to reject to use Services for your next purchases of goods and/or services or other facilities on the Website, you can do that by using your Personal account/profile on the Website. 

Payment service provider is not responsible for any failure to process the data related to your payment card, or for the issuing bank’s refusal to provide authorisation of the payment with your payment card. Payment service provider is not responsible for the quality, quantity, price, terms or conditions of any goods and/or services or other facilities offered to you or purchased by you from the Website by using your payment card. When you pay for any of the Website’s goods and/or services, you are primarily bound by the Website terms and conditions. 

Please note that only you, as the cardholder, are responsible for paying for all goods and/or services you have ordered through the Website and for any additional expenses/fees that can be applied to this payment. Payment service provider acts only as the executor of the payment in the amount stated by the Website, and it is not responsible for pricing, total prices and/or total sums. In case there is a situation when you do not agree with the aforementioned terms and conditions and/or other reasons, we ask you not to proceed with the payment, and, if necessary, contact directly the administrator/ support of the Website.

9. PLACING A BET OR GAMING

9.1. It is your responsibility to ensure that the details of any transaction which you place are correct before confirming the bet.

9.2. Your transaction history can be accessed by clicking "Cashier" on the Website.

9.3. We reserve the right to refuse the whole or the part of any transaction requested by you at any time in our sole discretion. No transaction shall be deemed accepted until you receive a confirmation from us. If you did not receive a confirmation that your transaction has been accepted, you should contact Support.

9.4. You may cancel bets at any time either by sending a request to Support service.

9.5. Your cancellation of an unmatched bet becomes effective once we send you confirmation of the cancellation. In the event that your cancellation request is not received and processed in good time, you acknowledge that your bet may remain outstanding and available for acceptance.

10. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

10.1. The following activities are not allowed and constitute a material breach of the Terms:

10.1.1. providing information to third parties;

10.1.2. using an unfair advantage or influence (commonly known as cheating), including the exploitation of bugs, loopholes or errors in our software, the use of automated players (also known as 'bots'); or the exploitation of an 'error';

10.1.3. undertaking fraudulent activities to your advantage including the use of a stolen, cloned or otherwise unauthorized credit or debit card as a source of account deposits;

10.1.4. taking part in any criminal activities including money laundering and any other activity with criminal consequences;

10.1.5. colluding or attempting to collude and intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the Website.

10.2. Any free funds received from the Company (bonuses, comp point etc.) also cannot be a subject for abuse by any means.

10.3. The Company will take all reasonable steps to prevent collusion or any attempts to collude; detect them and the corresponding players; and deal with the corresponding players accordingly. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity or cheating and any action we take in this respect is at our sole discretion.

10.4. If you suspect a person is colluding, cheating or undertaking a fraudulent activity you shall as soon as reasonably practicable report this to us by e-mail [email protected].

10.5. If the Company has a suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the Terms, your access to the services may be terminated immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in Your Account. 

The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with the Company to investigate any such activity.

10.6. You shall use the services only in good faith towards both the Company and other players using the services. In the event that the Company deems that you have been using the services or the software in bad faith the Company shall have the right to terminate Your Account and any other accounts you may hold with the Company and the Company shall be entitled to retain all monies therein. You hereby expressly waive any future claims against the Company in such regard.

11. OTHER PROHIBITED ACTIVITES

11.1. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse others, including other users, or behave in this manner towards the Company staff that operate or support the Website.

11.2. You shall not corrupt or flood the Website with information causing the Website to malfunction, nor shall you take any actions that may affect 

the functioning of the Website in any way, for example (but not limited to) releasing or propagating viruses, worms, logic bombs or any similar actions. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way any information available on the Website.

11.3. You shall use the Website for personal entertainment only and you are not allowed to reproduce the Website or any it’s part in any form whatsoever without first obtaining our express consent.

11.4. You must not attempt to gain an unauthorized access to the Website, the servers where the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or any similar type of attack. In case when this provision is breached we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such breach your right to use the Website will cease immediately.

11.5. We will not be liable for any loss or damage caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material that you suffer as a result of using the Website or downloading any material posted on the Website, or on any website linked to the Website.

11.6. It is prohibited to sell or transfer accounts between players or to deliberately lose chips or games in order to transfer chips to another player. An intentional loss of the game or a chip occurs when you lose a hand or a game in order to transfer money to another user.

12. DURATION AND TERMINATION

12.1. You may terminate your account (including your username and password) at any time by sending an email to us at.

12.2. Until you have received a confirmation from us stating that we have closed Your Account, you shall remain responsible for any activity on Your Account between the time when you send us an email and the time when your account is terminated by the Company.

12.3. The Company reserves the right to collect fees, surcharges or costs incurred before you cancel Your Account. In the event that Your Account is terminated, suspended or cancelled, no refund will be granted, no other credits (e.g. bonuses, comp point etc) will be credited to you or converted to cash or other form of reimbursement, and you will have no further access to Your Account.

12.4. Upon the termination of Your Account subject to any rights or obligations which have accrued prior to termination, neither party shall have any further obligation to the other under this Term.

12.5 The Company may terminate Your Account (including your username and password) immediately without notice:

12.5.1. if for any reason we decide to discontinue to provide the services in general or specifically to you;

12.5.2. if Your Account is associated in any way with any existing account that has been terminated.

12.5.3. If Your Account is associated with, or related to, existing blocked accounts, we may terminate Your Account, irrespective of the nature of this relationship, and the registration details provided on said accounts; or for any other reason we see fit. Save for as otherwise provided herein, on termination any balance in Your Account will be returned to you within a reasonable time of your request, subject always to our right to deduct any amounts owed by you to us;

12.5.4. if you attempt to manipulate or ascertain information concerning the software code or are involved in collusion;

12.5.5. if you tamper or attempt to tamper with the software in any way;

12.5.6. if you are committing any offence eg by attempting to access the Website from a jurisdiction where playing the games is illegal;

12.5.7. if you publish any actual or potentially defamatory, offensive, racist, harmful or obscene language or material;

12.6. If Your Account remains inactive for a continuous period of 6 (six) months or more, we may close or suspend Your Account without notice. In the event of such account closure, the Terms will be terminated automatically from the date on which such termination takes effect.

12.7. Your inactive Account will be terminated with an electronic notice (or an attempted notice) using your contact details. In the event of any such termination from our side, except to the extent that such closure and termination is made in accordance with the paragraph 10 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 17 (Breach of the Terms) of these Terms, we will refund the balance of Your Account to you. If we are unable to locate you, the funds shall be remitted to the relevant gambling authority or to the Company.

13. ALTERATION OF THE WEBSITE

13.1. We may, in our absolute discretion, alter or amend any service offered via the Website at any time for the purpose of maintaining the Website.

14. IT FAILURE

14.1. Whenever unexpected system errors, bugs or problems occur in the software or hardware we use to operate the Website, we will take immediate steps to fix the problem. We do not accept any liability for IT failures which are caused by your equipment used to access the Website or errors related to your internet service provider.

15. ERRORS OR OMISSIONS

15.1. A number of circumstances may arise where a bet is accepted or a payment is made with errors from the Company's side (for example, we mis-state any terms of gaming wager to you as a result of an obvious error or data input error or as a result of a computer malfunction, as well as an error can be made by us as to the amount of winnings/returns that are paid to you as a result of manual or automated input error).

15.2. The Company reserves the right to refuse, restrict, cancel or limit any bet.

15.3. If you are incorrectly awarded any winnings as a result of any human error or any bug, defect or error in the software, or the failure of the relevant games service or the software to operate in accordance with the rules of the relevant game ("Errors"), then the Company will not be liable to pay you any such winnings and shall immediately inform the Company of the error and you agree to refund any such winnings that may have been paid to you as a result of such error or mistake.

15.4. Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by us or an error by you.

15.5. The Company and its respective licensees, distributors, parents, subsidiaries, affiliates and all of their officers and directors and employees will not be liable for any loss or damages which may be caused by the interception or misuse of any information transmitted over the Internet.

16. EXCLUSION OF OUR LIABILITY

16.1. You agree that you are free to choose whether to use the services on the Website and do so at your sole option, discretion and risk.

16.2. We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties regarding the Website or the services offered via the Website and hereby exclude (to the full extent permitted by the law) all implied warranties in this respect.

16.3. The Company shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage, including but not limited to the loss of data, profits, business, opportunities, goodwill or reputation as well as business interruption or any losses which are not currently foreseeable by us arising from or in any way connected with your use, of any link contained on the Website. The Company is not responsible for the content contained on any Internet site linked to from the Website or via the services.

17. BREACH OF THE TERMS

17.1. You will be required to fully cover any claims, liabilities, costs or expenses (including legal fees) and any other charges that may arise as a result of a violation of the Terms by you.

17.2. You agree to fully indemnify, defend and hold the Company, its white label partners and their respective companies and their respective officers, directors and employees harmless immediately on demand from and against all claims, demands liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result:

17.2.1. of any breach of the Terms by you;

17.2.2. violation by you of any law or the rights of any third party;

17.2.3. use by you of the services or use by any other person accessing the services using your user identification, whether or not with your authorization; or

17.2.4. acceptance of any winnings.

17.3. In cases when you are in a major violation of the Terms we reserve the right but are not required to:

17.3.1. provide you with the notice (using Your Contact Details) that you are in a violation of the Terms requiring you to stop the continuation of the violation;

17.3.2. suspend Your Account, making you unable to place bets or play games on the Website;

17.3.3. close Your Account with or without a prior notice from us;

17.3.4. withdraw from Your Account the amount of any pay-outs, bonuses or winnings which you have acquired ?as a result of any major violation;

17.4. We have the right to disable your user name and password if you fail to comply with any of the provisions of the Terms.

18. INTELLECTUAL PROPERTY RIGHTS

18.1. The contents of the Website are subject to copyright and other proprietary rights either owned by the Company or used under the license from third party right owners. All downloadable or printable material contained on the Website may be downloaded to a single personal computer only and may be printed solely for personal and non-commercial use.

18.2. Under no circumstances shall the use of the Website grant any user any part of intellectual property rights (e.g. copyright, know-how or trademarks) owned by the Company or by any third party whatsoever.

18.3. Any use or reproduction of any trade names, trademarks, logos or other creative material appearing on this website is prohibited.

18.4. You will be solely liable for any damage, costs or expenses arising out of or in connection with the commission of any prohibited activities. You shall notify the Company immediately upon becoming aware of the commission by any person of any of the prohibited activities and shall provide the Company with reasonable assistance with any investigations it may conduct in light of the information provided by you in this respect.

19. YOUR PERSONAL INFORMATION

19.1. We are required to comply with data protection requirements in the way the Company uses any personal information collected during your visit to the Website. We therefore take our obligations in relation to the way we use your personal information very seriously. The Company shall handle all personal information provided by you strictly in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("General Data Protection Regulation" or "GDPR"). All the issues relating to the processing of the personal information ("personal data") of the customers (users of the Website) of the Company are covered by the Privacy Policy. 

19.2. By providing us with the information you agree with our right to process your personal information for the purposes described in the Terms and/or Privacy Policy.

19.3. It is the Company’s policy to not disclose any personal information to anyone except to the third parties, employees that need an access to your data to provide you with the service. We shall also be liable to disclose your personal information upon lawful request of the public authorities.

19.4. We will retain copies of all your communications with us (including copies of any emails) in order to maintain the accurate records of the information that we have received from you.

19.5. In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption — TLS 1.2 and application layer with algorithm AES and key length 256 bit.

20. USE OF COOKIES ON THE WEBSITE

20.1. The Company uses 'cookies' in order to provide a certain functionality of the Website. A cookie is a small text file that is placed on your computer when you access the Website, which allows us to recognize you when you come back to the Website. More information about cookies is available in the Privacy Policy and at www.aboutcookies.org. Please note that by deleting our cookies or disabling cookies you may not be able to access the certain areas or use the certain features of the Website.

21. COMPLAINTS AND NOTICES

21.1. If you wish to make a complaint regarding the Website, as a first step you should as soon as reasonably practicable contact Support Service about your complaint.

21.2. In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.

21.3. You acknowledge that our random number generator will determine the outcome of the games played on the Website and you accept the outcomes of all such games. If there is any discrepancy between the gaming results on your computer and the results on our server, the results on our server shall be final and binding. If there is any discrepancy between your on-screen display and the balance in your account, the balance held on the Company’s server is deemed to be the balance in your account and this determination shall be final and binding. You will forfeit any amounts shown to be in Your Account that result from human error or technical default.

22. INTERPRETATION

22.1. The original text of the Terms is written in English and any interpretation of them will be based on the original English text. If the Terms or any documents or notices related to them are translated into any another language the English version will prevail.

23. TRANSFER OF RIGHTS AND OBLIGATIONS

23.1. We reserve the right to transfer, assign and sublicense or pledge the Terms, in whole or in part, to any person (without your consent), provided that any such assignment will be on the same terms or terms that are no less advantageous to you.

24. EVENTS OUTSIDE OUR CONTROL

24.1. The Company will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under the Terms that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks that may have an adverse effect ("Force Majeure").

24.2. Our performance is deemed to be suspended for the period the Force Majeure event continues and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure event to a close or to find a solution by which the Company obligations may be performed despite the Force Majeure event.

25. WAIVER

25.1. If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

25.2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the above.

26. SEVERABILITY

26.1. If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Our original intent.

27. GOVERNING LAW

27.1. The Terms shall be governed by and interpreted in accordance with the laws of Curacao and you irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of the courts of Curacao to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by the Terms or otherwise arising in connection with the Terms.

28. LINKS

28.1. The Website may contain links to other websites which are also outside the Company’s control and are not covered by the Terms. The Company will not be liable for the content of any third party websites or the actions or omissions of their proprietors nor for the contents of third party advertisements and sponsorship on those websites. The hyperlinks to other websites are provided for information purposes only. You use any such links at your own risk.

29. COMPLIMENTARY POINTS

29.1. The Company rewards its loyal and regular players by giving them a possibility to gain the player points ("Comp Points") that you can transfer into Your Accounts hence obtaining real money for free to play with real bets with the possibility to win real money. From the moment you starting to play and place your first wager you will begin to accumulate complimentary points.

29.2. Depending on the amount of bets placed in different games that are divided into categories with the multiplier, you get a certain number of Comp Points:

• 1/50 - all slots;
• 1/100 - blackjack, poker, video poker;
• 1/100 –roulette;
• 0 – baccara, kazinovar, reddog.

If, for example, you play a slot machine, then by placing bets a total of $50 you receive 1 (one) comp point.

29.3. Depending on the number of Comp Points accumulated during game, you will be awarded with the certain status:

• Copper (the required number of Comp Points is from 0 to 500);
• Bronze (the required number of Comp Points is from 500 to 1500);
• Silver (the required number of Comp Points is from 1500 to 10000);
• Palladium (the required number of Comp Points is from 10000 to 20000);
• Platinum (the required number of Comp Points is from 20000 to 50000);
• Sapphire (the required number of Comp Points is from 50000 to 100000);
• Ruby (the required number of Comp Points is from 100000 to 200000);
• Emerald (the required number of Comp Points is from 200000 to 500000);
• Gold (the required number of Comp Points is from 500000 to 1000000);
• Diamond (the required number of Comp Points starts from 1000000).

29.4. If you do not confirm your email address you will not have an opportunity to convert Comp-points to your money balance.

29.5. Depending on the status of the player the Company provides different Com point conversion rates to credit them to user accounts.

29.6. Comp Points that you earn can be used as buy-in for tournaments and can be redeemed in some cases as promos on the set dates and are recorded against Your Account. You may view the available Comp Points in the Profile section of Your Account.

29.7. The Company reserves the right to remove from Your Account all accrued Comp Points dormant for a period of 6 (six) months or more.

29.8. In the event that the Company believes you are abusing or attempting to abuse a comp point or other promotion, or is likely to benefit through abuse or lack of good faith from the Terms adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw any Comp Point or promotion from you, or rescind any policy with respect to you, either temporarily or permanently, or terminate your access to the services and/or block Your Account. The Company shall be under no obligation to refund to you any funds that may be in Your Account other than the amount of your original deposit.

29.9. Comp points can be only accumulated when the bets are placed out of Cash Balance of a user.

29.10 Wager for all Comp points makes 40x

30. BONUS MONEY - SUMMARY

You may be awarded bonuses or bonus money when You register to join our casino or during your time as a member of our casino. You are able to opt-out of receiving bonuses from Us at any time by contacting Our Customer Services department ator through our live chat. Or, if you have not yet registered with us, bonuses will not be applied to Your account if you do not tick ‘I want to receive bonuses’ checkbox on the registration form. It is important that You fully understand the terms of each bonus offer that you participate in. This section contains the general terms and conditions associated with all bonuses within our casino. In addition, each bonus offer may also have supplementary terms and conditions that will be provided when You are invited to participate in the offer.

30. BONUS MONEY - SUMMARY

30.1.1 BONUSES – THE DETAILS

All bonuses are based on the following rules. When you have a bonus on your account:

Any winnings that you receive cannot be withdrawn until you have met the Wagering Requirements for that bonus.

The bonus amount itself may also not be withdrawn until you have met the Wagering Requirements. In some cases the bonus is Non-Redeemable, in which case the bonus amount can never be withdrawn.

Not all bets will not count towards wagering requirements, for example low risk roulette bets. See below for more details.

Only one Bonus can be awarded for any specific event unless We state otherwise, and only one Bonus can be active on your Account at any time.

Please ensure your read all other terms below that relate to bonuses.

30.1.2 BETTING AND MAKING WITHDRAWALS WHEN YOU HAVE A BONUS

All Withdrawals depend on fulfilling all conditions specified above and the verification of all ID documents requested.

When You have met the Wagering Requirements for the active bonus, it may be withdrawn.

30.1.3 WAGERING REQUIREMENTS

The Wagering Requirements of a Bonus means the total amount of bets you must stake before the Bonus and any accrued winnings can be withdrawn. The Wagering Requirements for each Bonus are set out in the specific terms for the Bonus. The Wagering Requirement for Bonuses will be set out in the terms specific to that Bonus. Not all bets will count towards the Wagering Requirements. Bets on Blackjack, Arcade games (Heads or Better, Dice Twister, etc) Video poker games (Jacks or Better, Aces and Faces, etc), Baccarat, Casino Hold'em, 2 Ways Royal, Craps and Sic Bo games contribute 5% of actual wagering on these games towards Your Wagering Requirements. All other Slot games contribute 100%, Roulettes contribute 0%.

The percentage of bets that contribute towards wagering requirements may differ for other bonus offers, but this will be made clear within the terms for those specific offers. Please read the wagering requirements carefully for each bonus offer you may receive.

30.1.4 PROMOTION ABUSE

Our casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that player is participating in strategies that our casino in its sole discretion deems to be abusive, we reserve the right to revoke the entitlement of such a player to the promotion.

If upon such review, the players' practices have been deemed to be "Promotion Abuse", we have the right to take the following actions, at its sole discretion, against such abusers:

We reserve the right to revoke and/or cancel any bonuses and winnings that We regard may have been redeemed by misuse of the system. Abusing player accounts may be terminated immediately.

Players found to be abusing Bonus offers may be barred from receiving further Bonuses.

We reserve the right to change the terms and conditions of any Bonus promotional offer at any time and it is the responsibility of the player to periodically check for changes and updates.

30.1.5. The following games only accept real funds. You cannot use bonus funds or wager bonuses in these games:

31. REFUND POLICY

31.1. Refund can be processed only on the client’s request. To do so the client should contact the support service [email protected] and provide all necessary documents. No refund can be issued if the client started playing using deposit or bonus funds.

31.2. Slotoro casino reserves the right to request any documents to check the identity of the client. In the case of client's refusal to present the documents or delay to do so, namely 10 days from the documents request date, Slotoro casino has the right to refuse a refund.

31.3. The request for refund should be placed within 48 hours from the successful deposit date and within 30 days in case of profile hack or unauthorized use of payment data by the third parties.

31.4. No refund will be issued in the case the Company detects any fraudulent activity from the Client.

32. PAYMENT INFORMATION

32.1. You may choose to deposit and withdraw the funds from the Website using available payment options. The Website uses SSL encryption that ensures the confidentiality of your information in the transmission of data. The payment operations are carried out entirely through the secure server of the payment service providers. The Company may only store your deposit and withdrawal history and the limited payment information such as the last four digits of your credit card, bank issuer, etc. 

32.2. By pressing “Pay” button, you fully accept and authorize payment service providers to process and store your payment credentials (hereinafter “Stored credentials”) for subsequent use in one or more transaction(s), initiated by you with the Company. 

32.3. Your Stored credentials will be used when you perform transactions (make the deposit) in Company’s website in one click.

32.4. When capturing a Stored Credential for the first time, the Company and/or its payment service provider may do the following:

32.4.1 Submit an Authorization Request for the amount due; or
32.4.2 If payment is not required, submit an Account Verification.

32.5. In case if your payment information or the information, priory submitted to the Company, is changed, you should submit these changes by updating of your Stored Credentials information prior performing next transaction using Stored Credentials.

32.6. By pressing “Pay” button, you understand and accept that processing of any of your payments are executed by the payment service provider, and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel or charge-back of the transactions. If you have any further questions about the cancellation of the transactions, please, contact our support team via email [email protected].

32.7. In case of any other questions, please, contact our support team via email [email protected].

DATE: March 15, 2023