Payment policy

(last updated 24.12.2025)

1.       INTRODUCTION

1.1   This Payment Policy ("Policy") outlines the terms and conditions under which The Company will handle deposits, winnings, payouts and withdrawals for registered users ("Users") of the https://slotoro.bet ("Website").

1.2   By using the Website, Users confirm that they have read, understood, and agree to comply with this Policy, as well as any additional terms and conditions related to deposits, winnings, or withdrawals that may be published on the Website from time to time.

1.3   This Policy is a part of the Terms and Conditions and should be read alongside other relevant policies under the Terms and Conditions, including but not limited to the Bonus Policy and the Responsible Gambling Policy.

2.       CHANGES

2.1 The Company may revise this Policy periodically, and any updates will become effective upon publication on the Website. Users are encouraged to review the Policy regularly for any changes.
2.2 In the event of significant changes to this Policy, The Company will make reasonable efforts to notify Users in advance, through email, notices on the Website, or other communication channels.

3.       ACCOUNT BALANCE, DEPOSIT, WITHDRAWING FUNDS

 

3.1   By opening an account on the Website, you agree that all financial transactions related to your account may be processed by the Company, its designated payment system operator, or an authorized third party acting on behalf of the Company.

3.2   To participate in gambling activities on the website, players must make at least one real-money deposit, which will be used for future bets. Deposit and withdrawal methods available on the site may change, and associated fees, procedures, and terms vary depending on the selected payment option. Deposits into Player Accounts can only be made directly through our website.

3.3   The Website minimum deposit is 10 USD.

3.4   By depositing funds, you authorize the Company to deduct any applicable fines or fees related to your activity, as outlined in the Terms and Conditions and this Policy or required by law. You also agree not to initiate chargebacks or reverse transactions and accept responsibility for reimbursing the Company for any costs incurred due to such actions.

3.5   The balance in your account is not equivalent to a bank account and is not insured, backed by assets, or guaranteed in any way. Deposited or active funds do not accrue interest.

3.6   By using the services, you waive any right to initiate chargebacks or payment reversals. Any attempt to do so may result in liability for any associated damages or costs incurred by the Casino, which you will be required to reimburse.

3.7   Currency conversion is not available on the site. This means that if you deposit funds in a specific currency, you can only access games that support that currency; games requiring a different currency will be unavailable.

3.8   Whenever a new deposit is made into a Player Account, we reserve the right to request further personal details and apply additional verification measures to confirm the player's identity.

3.9   Refund policy

3.9.1         You acknowledge that the Company generally does not refund funds deposited into your account. Refunds may only be considered under exceptional circumstances, such as technical issues with the Website or payment instruments.

3.9.2         Once a deposit—or any associated bonus—has been used to place a bet, it becomes ineligible for a refund.

3.9.3         To request a refund, you must contact our customer support within 24 hours of the relevant transaction. We aim to respond to your inquiry within 10 business days. Please note that any refund is provided solely at our discretion.

3.9.4         We reserve the right to withhold any refund or reverse a transaction until we have satisfactorily verified your identity. Should we request additional documentation (such as a valid ID, proof of address, and proof of ownership of the payment method), you must provide it within 30 days. Failure to supply the required documentation will result in the refund not being processed, the closure of your Player Account, and forfeiture of all funds held therein. This decision is final and not subject to appeal.

3.9.5         In all cases where a refund is granted, any bonuses and winnings in your account balance will be deducted before calculating the final refund amount.

3.10                       Withdrawing and payout of funds

3.10.1      Withdrawals are exclusively processed through the Website by submitting an official withdrawal notice, and are subject to predetermined weekly and monthly limits. Withdrawal requests made via phone or email will not be accepted.

3.10.2      To withdraw your winnings, you must submit a valid withdrawal request, which we will process in accordance with our withdrawal rules detailed in the Terms.
Users must: (a) Be registered with an active account; (b) Have fulfilled any requests from The Company regarding their account operation, including providing necessary information and documents for KYC verification or other due diligence requirements; (c) Have adhered to our Terms and Conditions, including turnover and rollover requirements, along with our policies and applicable laws and regulations, in order to withdraw funds from their account.

3.10.3      Withdrawals and payouts are only available to registered and verified players. Before any withdrawal request can be processed, the registration process should be completed and provided all required personal and contact information. Payouts and withdrawals will only be made to accounts or wallets legally held in the player’s name and verified by the Company.

3.10.4      At any time, your withdrawal may be audited as part of our measures to protect both players and the Casino from fraudulent activities. For withdrawal amounts of $5,000 or more, this audit may take up to 7 business days during which transaction records, gameplay data, and logs will be thoroughly reviewed.

3.10.5      A customer can at any time withdraw money from his account using a bank transfer. It is the customer's responsibility to check the fee rate which is charged by his bank.
Withdrawals are processed based on amount:
– Up to €499: within 10 business days
– €500 to €4,999: up to 15 business days
– €5,000 to €29,999: up to 25 business days
– €30,000 and above: up to 30 business days (all excluding weekends and holidays).

3.10.6      Identity verification is required upon cumulative deposits of €2,000 over a 180-day rolling period or at the operator’s discretion.
Maximum winning amount per ticket (including repetitive tickets): €25,000.
The maximum payout from free spins: €200.
The customer's maximum payout per day must not exceed €50,000.

For customers the rollover requirement for each of their deposits is minimum one time (1x).

Multiple withdrawals performed within a 30-day time frame could be charged with a fee of a minimum of 3% of the withdrawal amount to cover administrative costs.

 

The Company reserves the right to charge withdrawals with fees to cover administrative costs, in case the deposit amount is not rolled over at least 5 times (sports wagers on odds less than 1.5 or casino wagers with minimum/no risk will not count for the roll over).

 

In that case, the following fees of 8% shall apply:

 

·       Up to 3 times, up to 6% of the withdrawal amount.

 

·       Between 3 and 5 times, up to 3% of the withdrawal amount.

 

3.10.7      By using our services, you acknowledge that the Company reserves the right to cancel any withdrawal if there is suspicion of fraud, collusion, or illegal activity. Should you be found engaging in unlawful activities, collusion, or any other fraudulent behavior, your withdrawal and any associated bonus funds may be rejected.

3.10.8      While we aim to honor your preferred payment method, we cannot guarantee its use. Consequently, the Company may process your withdrawal using an alternative payment system if necessary.

3.10.9      The Company reserves the right to restrict or reject a withdrawal request if:

·       the withdrawal request appears to be directed to a person or wallet/account other than the User's own wallet/account;

·       it seems to be linked to an account in a Restricted Jurisdiction;

·       any suspicious or potentially illegal activity is detected related to the User's account;

·       any activity is identified that we consider to be in violation of, or likely to violate, our Terms and Conditions (including our policies) in relation to the User's account.

4.       TRANSACTION HISTORY

4.1   You can access a comprehensive list of your transactions in “Player Account” your account. These records include all of your deposits, bonuses, winnings, settled bets, pending bets, and withdrawals.

4.2   If you notice any discrepancies in your transaction history, please contact support@slotoro.bet immediately so we can investigate and resolve the issue.

4.3   We conduct ongoing monitoring of transaction records to ensure compliance with our Terms and Conditions and legal obligations. If our monitoring identifies a breach, or if we reasonably suspect that a breach has occurred, we may suspend your account, cancel any pending withdrawals, and void any winnings and bets. In such cases, your original deposit will be returned to you unless we have a valid reason to retain it.